Shipping Policy

At Bush Tracks, we are committed to providing efficient and reliable delivery service for every order. Please review the details of our shipping process below:

Order Processing and Delivery Schedule

Once your order is placed on our website, processing begins promptly. For your convenience, please review the schedule:

Standard Shipping Handling Time

Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

Transit Time: 3–7 business days (Monday–Friday)

Total Shipping Time (Handling + Transit)

Total Delivery Time: 4–9 business days (Monday–Friday)

Order Cut-Off Time

Orders placed before 03:00 PM (GMT+10) Australian Eastern Standard Time will be processed the same business day. Orders placed after the cut-off time will be processed on the next business day.

Order Confirmation

After placing your order, you will receive an email with your order number and order details. Once your package has shipped, you will receive a confirmation email containing a tracking number and tracking link. A final email notification will be sent once your order is delivered.

Shipping Carrier

We partner with trusted carriers based on the destination within Australia to ensure timely and secure delivery.

Shipping Locations

We currently ship within Australia

Shipping Fee

Orders under $50: Flat rate of $20 AUD

Orders $50 and above: Free shipping

Lost Packages

If your package is marked as delivered but has not arrived, please:

Confirm that the shipping address is correct

Check around your residence, including mailrooms and delivery areas

Ask neighbours or household members if they accepted the package

Contact the carrier using your tracking number to initiate a claim

If the package is officially declared lost, contact us immediately with your order number. We will either reship the order or issue a refund based on your preference.

Tracking

Once your order is dispatched, a tracking number will be sent via email. You may also visit our Order Tracking Page to follow the status of your delivery. Please allow up to 24 hours for tracking updates to appear.

Delays

We make every effort to meet delivery timelines; however, delays may occur due to high shipping volumes, weather conditions, or carrier-related issues. If your order has not arrived within the expected timeframe, please reach out to our support team for assistance.

Contact Us:

Store Name: Bush Tracks

Company Name: Acom International Pty Ltd

ABN: 27 069 819 996

Business Address: 73A Brunel Rd, Seaford, VIC, 3182, Australia

Email: contact@bushtracks.com.au

Phone: +61 1800 288 797

Business Hours: 9:00 am to 3:00 pm Between Monday to Friday

Time Zone: (GMT+10:00) Australian Eastern Standard Time (Melbourne)