Refund and Returns Policy
At Bush Tracks, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, please review the policy below to understand your options for returns, refunds, and exchanges.
Return Window and Eligibility
Returns are accepted within 30 days of delivery, provided the following conditions are met:
Items must be new, unused, and in their original packaging with all tags intact.
Only products in new condition are eligible for return or exchange.
Customers must contact us at contact@bushtracks.com.au to request return authorization and instructions before sending any item back.
Exchanges
We accept exchanges for eligible items within the 30-day return window. Once we receive the returned item in acceptable condition, we will process the exchange as requested.
Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 48 hours of delivery and include:
Your order number
Clear photos of the product and packaging
A short description of the issue
Depending on the situation, we will arrange a replacement, store credit, or full refund.
Refund Process
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
If approved:
Refunds will be processed to your original method of payment within 7 business days
A confirmation email will be sent once the refund has been issued
Late or Missing Refunds
If you have not received your refund:
Recheck your payment account or bank statement
Contact your bank or credit card provider, as processing times may vary
If the issue continues, email us at contact@bushtracks.com.au
On-Returnable Items
Returns are not accepted under the following conditions:
Used or worn items
Items not in new condition
Returns requested after 30 days of delivery
Items sent back without prior authorization
Method & Fees
Return method: By mail
Return label: Customer organises at customers cost
Restocking fees: None
Return shipping cost: Organised by customer
Refund processing time: 7 working days
Return Address
73A Brunel Rd, Seaford, VIC, 3182, Australia
Cancellation Policy
You may cancel your order within 2 hours of purchase, provided it has not already been processed or shipped.